Accessibility Statement

Quez Therapeutic Solutions, LLC ("Practice," "we," "us," or "our") has adopted WCAG 2.1, Level AA as the accessibility standard we design and build this website against. WCAG 2.1 AA is organized around four principles — that content be perceivable, operable, understandable, and robust — and covers things like color contrast, keyboard operability, clear labeling of forms and controls, and compatibility with assistive technology such as screen readers.

Conformance status: Substantially conformant. "Substantially conformant" means the pages we author and control are built to meet WCAG 2.1 Level AA, and we are not aware of any remaining Level AA failure on those pages. The exceptions that remain are the honest ones listed in Section 7 — and every one of them is either a component built and hosted by an outside company that we embed but do not control (the scheduling calendar and the third-party AI service behind the chat assistant's replies), a general characteristic of a modern site (it requires JavaScript), or something that does not apply to the site as it exists today (a captioning workflow for spoken-audio video, of which we currently publish none). We are stating our status this way — rather than claiming full conformance — on purpose. An accessibility statement that claims flawless conformance across every page, every browser, and every assistive technology (including third-party tools we do not control) that the underlying code cannot actually deliver does not help anyone: it can mislead a visitor who needs a specific accommodation, and it creates a false record. Section 7 ("Known Limitations") below lists, specifically, the exceptions that remain, and Section 4 lists, specifically, what we have already built.

Quez Therapeutic Solutions, LLC operates a physical practice office at 3653 Darrow Rd, Ste 5, Stow, Ohio, and offers services in person and by telehealth across Ohio. A "professional office of a health care provider" is a place of public accommodation under Title III of the Americans with Disabilities Act (42 U.S.C. § 12181(7)(F)). Our Stow office is that physical place.

Whether — and when — Title III reaches the website of such a practice is a separate question, and it is not a settled one. Federal appellate courts have divided on it, and the U.S. Court of Appeals for the Sixth Circuit, whose decisions govern Ohio, has not resolved how Title III applies to a private business's website. We do not take a position on that open question in this Statement, and nothing here should be read as taking one. It is a question for counsel on specific facts, not something a website's accessibility statement decides.

We want to be precise about which rules apply. The specific federal regulation that expressly requires a website to meet WCAG 2.1 AA under the ADA (28 C.F.R. § 35.200) applies to state and local government entities under Title II of the ADA, not to a private practice like ours under Title III — no equivalent Title III regulation has yet been adopted. Separately, however, Section 504 of the Rehabilitation Act and Section 1557 of the Affordable Care Act impose their own web-accessibility requirements, tied to WCAG 2.1 Level AA, on health care providers that receive federal financial assistance (45 C.F.R. §§ 84.84, 92.204). We participate in Medicare and Medicaid, so we are a recipient of federal financial assistance and those requirements apply to us. We accept them, and we are committed to bringing the pages we author and control into conformance with WCAG 2.1 Level AA and to maintaining that standard as the site changes.

We describe this legal landscape not to disclaim responsibility but to be accurate about it: because we participate in Medicare and Medicaid, WCAG 2.1 AA-based accessibility requirements apply to this website, and we embrace them. Even where the law left the question open, we would do this anyway, because we believe that finding a therapist and asking for help should not be harder for someone because of a disability.

This statement covers the pages of https://queztherapy.com that we author and control, in both English and Spanish.

It does not, and cannot, fully cover the internal accessibility of tools built and maintained by outside companies that we embed or link to, including:

• our online scheduling calendar, which is provided by another company and embedded in our booking pages;
• the separate client-portal platform that established clients use to manage appointments and billing — built and operated by another company, and reached through its own login, outside this website; and
• the underlying artificial-intelligence technology that generates the chat concierge's replies (see Section 5).

Where we can configure a third-party tool for better accessibility, we do — for example, our scheduling calendar is set to a light, high-contrast display theme consistent with the rest of the site. We do not, however, write or control that company's underlying code, and we cannot warrant its accessibility.

The measures below are specific to how this website is actually built today, not a generic list of good intentions.

(a) Keyboard access. You can operate the site's main navigation, the mobile menu, the search feature, and the chat concierge widget without a mouse or touchscreen. Dropdown menus in the navigation open on click (not on hover only, which would be unreachable by keyboard), and close when you press the Escape key or click elsewhere. Icon-only controls — the mobile menu button, the search icon, the chat window's close and send buttons — each carry a text name a screen reader can announce (for example, "Open menu" or "Close menu"), rather than relying on the picture alone; purely decorative icons are hidden from assistive technology so they are not announced as unlabeled clutter.

(b) Language of the page. The site is available in English and Spanish, and each page programmatically declares which language it is in, so a screen reader switches pronunciation correctly rather than reading Spanish text with English pronunciation rules, or vice versa.

(c) Forms. Fields on our contact and intake-adjacent forms use visible labels that are programmatically connected to their input (not placeholder text alone, which disappears once you start typing and is not reliably read by all screen readers). Required fields are marked with both a visible symbol and a screen-reader-only word ("required"), not by color alone.

(d) Motion and animation. Page-entrance animations and the chat window's open/close animation check your operating system's "reduce motion" accessibility setting; if you have that setting turned on, our animations collapse to an instant, non-moving fade rather than a sliding or scaling effect. This goes beyond our own WCAG 2.1 AA baseline target — the relevant criterion (Animation from Interactions) is a higher-level ("AAA") guideline that AA does not itself require — but we built it in because it costs little and helps people with vestibular or motion sensitivity.

(e) Color and contrast. Our color palette and typography were chosen with the WCAG 2.1 AA contrast requirement in mind — a minimum contrast ratio of 4.5:1 for ordinary text and 3:1 for large text against its background. As one concrete example, the homepage's hero photograph sits behind a solid-to-transparent overlay that is tuned separately for light and dark display mode, specifically so the headline text stays readable against the underlying image in either mode. We now run automated contrast scans (using axe-core and Google Lighthouse) as part of our review and fix what they surface — most recently, we increased the contrast of the footer's secondary text so it clears the 4.5:1 ratio. We cannot promise that every possible combination of user-supplied content has been machine-checked, so we continue to rely on your feedback (Section 9) as well.

(f) User-controlled display mode. You can choose Light, Dark, or Auto display mode from the control in the site footer. "Auto" (the default) follows your device's own light/dark setting rather than forcing one look on everyone.

(g) Image descriptions. Every image in our content-management system has a required text-description ("alt text") field, and our publishing workflow is built to carry that description through to the page so a screen reader reads it aloud in place of the picture. Alt text is written by whoever adds the image; we review it periodically, but we cannot guarantee that every description meets an ideal standard at every moment — see Section 7.

(h) Crisis information is static, not AI-dependent. Crisis resources are written directly into the relevant pages as ordinary text. They are not generated by — and do not depend on — the AI chat concierge working correctly; if the chat feature is ever unavailable, this information does not disappear with it. Where your device supports them, the phone number and the text line are also tappable links (tel:988, sms:741741), but every keyword and number is written out in plain text you can read and dial or type yourself, so the information still works even if a link does not open. The text reads:

(i) Skip to main content. The first thing a keyboard or screen-reader user reaches on every page is a "Skip to main content" link. Activating it jumps straight past the header and navigation to the page's main content, so you do not have to tab through the whole menu on every page load. The site's main content is also marked up as a <main> landmark region, which assistive technology can jump to directly.

(j) Which page you're on. The link for the page you are currently viewing is marked programmatically (with aria-current="page"), not by color and weight alone — so a screen reader announces "current page," and the indication does not depend on being able to perceive the color difference.

The chat bubble in the corner of the site (the "Concierge") is built to be operable by keyboard and to work with a screen reader: it is announced as a dialog with a visible, spoken title; its message-input field carries a text label; and its controls ("Send," "Close," the chat-bubble toggle itself) are each announced by name rather than relying on an icon alone. Before any AI-generated content appears, the Concierge always displays a fixed, non-AI-generated disclosure statement explaining what it is — see the Telehealth Informed Consent, Website AI Assistant Disclosure & Crisis Notice for the full text of that disclosure, and the Privacy Policy for how conversation data is handled.

The conversation area is a polite "live region," so when a new reply arrives it is announced to a screen reader automatically, without the user having to navigate back into the conversation to discover it.

For transparency about what the tool is: the Concierge is an automated, non-clinical tool. It is not Joselyn Vasquez, LISW-S, or any licensed clinician; it does not provide therapy, diagnosis, or clinical advice; and it is not monitored in real time. Text you type into it is processed by a third-party artificial-intelligence service provider under contract with the Practice, solely to generate a response about scheduling, fees, hours, or general practice-fit questions. That AI processor does not operate under a HIPAA Business Associate Agreement, so the Concierge is not an appropriate place to share protected health information, clinical detail, or a description of a crisis — use the phone number, the client portal, or an in-person conversation for anything like that instead. If you are in crisis, do not use the Concierge. Call or text 988, call 911, or go to the nearest emergency room — the full list of crisis resources is in Section 4(h) above.

This statement reflects both an internal, manual review of the site's source code and design decisions — checked page by page against WCAG 2.1 Level AA success criteria, such as whether controls are operable by keyboard, whether interactive elements expose a name a screen reader can announce, and whether each page declares its language — and automated accessibility scanning using industry-standard tools (axe-core and Google Lighthouse), which we run against the site and use to catch and fix issues.

We have not yet completed an independent third-party accessibility audit, and our automated scanning is not yet wired into our publishing pipeline as an automatic, build-blocking gate — we run it as part of review rather than on every single change. Please treat this statement as the product of careful manual and automated review rather than a certified, third-party-verified audit — and treat your own feedback (Section 9) as something we genuinely rely on to find what our own review might miss.

We are listing these specifically, rather than in vague general terms, because a vague accessibility statement is not a useful one. Every item below is an honest exception, not a shortcut — none is a Level AA failure on the pages we author and control. We are actively working through this list.

1. 1The site requires JavaScript to display correctly. Like most modern websites, ours needs your browser to run JavaScript. If your browser blocks or fails to load scripts, the page may not render as intended.
2. 2No independent third-party audit yet, and automated scanning is not yet a build-blocking gate. As noted in Section 6, we now run automated accessibility scanners (axe-core and Lighthouse) alongside a manual page-by-page review, but we have not yet had an outside firm certify the site, and our automated scan does not yet block every individual change automatically. We intend to add both.
3. 3Third-party tools are outside our direct control. The embedded scheduling calendar and the underlying technology behind the chat concierge's generated replies are built and maintained by outside companies, as described in Sections 3 and 5. We chose them with accessibility in mind, but we cannot warrant code we do not write or host.
4. 4We have not completed formal testing against every combination of browser and assistive technology. Our working target is recent versions of major browsers together with commonly used screen readers, but we cannot yet warrant compatibility with every version of every tool.
5. 5Video content, if published, does not yet have a captioning workflow. We do not currently publish video with meaningful spoken content on this site; any background or decorative video is muted and silent. If we publish video with meaningful audio in the future, we will caption it before it goes live.

If you encounter a barrier not listed here, please tell us — see Section 9.

If you need information from this website in a different format — for example, read to you over the phone, provided as a large-print document, or explained a different way — contact us using any of the methods in Section 9 and we will do our best to accommodate you.

We want to know if something on this site does not work for you. Please reach us by:

• Phone: 330-203-1559
• Contact form: https://queztherapy.com/contact
• Mail: Quez Therapeutic Solutions, LLC, 3653 Darrow Rd, Ste 5, Stow, OH 44224

We do not publish an email address for this practice. Please use one of the three channels above rather than email.

When you contact us about an accessibility issue, please tell us the page you were on, what you were trying to do, and what happened instead — that specificity helps us fix the right thing. We aim to acknowledge accessibility feedback within 5 business days.

If you contact us about an accessibility barrier and are not satisfied with our response, informational complaint channels that may also be available to you include the U.S. Department of Justice, Civil Rights Division (ADA complaints: ada.gov) and the Ohio Civil Rights Commission. We list these for your information; listing them is not a statement about what remedy, if any, would be available in a particular situation, and does not expand or limit any right you already have under applicable law.

This Accessibility Statement is provided for informational purposes. It works alongside, but does not itself form, modify, or replace, our Terms of Use, Privacy Policy, HIPAA Notice of Privacy Practices, or Telehealth Informed Consent, Website AI Assistant Disclosure & Crisis Notice — each of which is a separate document governing its own subject matter. Nothing in this Statement expands or limits any right you have under the ADA, Section 504, Section 1557, Ohio law, or any other applicable law.

We plan to review and, where needed, update this Statement at least once a year, and whenever we make a significant change to the website. The "Last Updated" date at the top of this page reflects the most recent review.

Quez Therapeutic Solutions, LLC 3653 Darrow Rd, Ste 5, Stow, OH 44224 Phone: 330-203-1559 Contact form: https://queztherapy.com/contact

We do not publish an email address for this practice. Please reach us by phone, our contact form, or mail.