Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website located at https://queztherapy.com (the "Site"), including its content, scheduling functionality, contact form, and the automated Website AI Assistant described in Section 11, made available by Quez Therapeutic Solutions, LLC, an Ohio limited liability company ("Practice," "we," "us," or "our"), located at 3653 Darrow Rd, Ste 7, Stow, Ohio 44224.

Clinical services described on the Site are provided by the independently licensed behavioral health clinicians the Practice engages (each, a "Clinician"). Each Clinician practices only within the scope of practice, and only in the states, that their own license and registrations allow. The Practice identifies your Clinician, and where that Clinician is licensed or registered, before care begins. Where these Terms refer to "the Clinician" in the singular, they mean the Clinician who provides or would provide your care.

Joselyn Vasquez, LISW-S, a Licensed Independent Social Worker with Supervision Designation, is licensed by the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board under Ohio License No. 1440311. You may verify this license at any time using the State of Ohio's online license lookup, linked in the Site's footer consistent with Ohio Administrative Code 4757-5-13(M)(5). Joselyn Vasquez additionally holds Florida Out-of-State Telehealth Provider Registration No. TPSW7165, issued by the Florida Department of Health, Division of Medical Quality Assurance; that registration is also linked in the Site's footer, and Section 10 explains exactly what it does and does not authorize. Every other Clinician the Practice engages is separately and independently licensed, and the Site publishes each one's credentials with the same specificity.

By accessing or using the Site, you ("you" or "User") agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Site. If you are accessing or using the Site on behalf of a minor or another individual, you represent that you have the legal authority to bind that individual to these Terms.

These Terms govern only your use of this website and its digital features. They do not govern, and are not a substitute for, the clinical relationship between you and the Practice or the Clinician.

If and when a treatment relationship is established, that relationship — including informed consent to treatment, the terms of telehealth service delivery, confidentiality and its limits, fees actually charged, and the handling of your Protected Health Information — is governed exclusively by the separate documents you review and sign directly with the Practice at intake, including the Informed Consent for Treatment, the Telehealth Informed Consent (Part A of the Telehealth Informed Consent, Website AI Assistant Disclosure & Crisis Notice), and the HIPAA Notice of Privacy Practices. Those documents, not this page, are the ones that matter once you are a client.

Plain language: using this website — even filling out the contact form or messaging the chat assistant — does not put you "under care." That only happens through separate paperwork you sign, in person or through the client portal, before your first appointment.

The Site provides:

(a) general educational and informational content about the Practice, the Clinician, treatment approaches, and behavioral health topics;

(b) an online mechanism to request, schedule, reschedule, or cancel appointments through a third-party scheduling platform (see Section 16); and

(c) access to an automated Website AI Assistant that answers general, non-clinical questions about scheduling, logistics, fees, hours, and practice fit (see Section 11).

Your use of the Site — including submitting the contact form, requesting an appointment, exchanging messages with the Website AI Assistant, or browsing informational content — does not, by itself, create a therapist-client, clinician-patient, or any other professional or fiduciary relationship between you and the Practice or the Clinician. A professional treatment relationship is formed only when (a) an appointment has been scheduled and confirmed, (b) applicable intake documentation, consents, and the HIPAA Notice of Privacy Practices have been reviewed and executed, and (c) a first clinical session has occurred consistent with the Practice's intake procedures.

Plain language: browsing this site or messaging the chatbot does not make you a client. You become a client only after you've scheduled, signed intake paperwork, and had a first session.

Content on the Site — including any general information about symptoms, treatment approaches, or mental health topics, and any output of the Website AI Assistant — is provided for general informational purposes only and does not constitute individualized clinical, diagnostic, or treatment advice, and does not create any expectation of a particular outcome, diagnosis, or cure. Do not rely on Site content as a substitute for professional evaluation, and do not delay seeking appropriate care because of something you read on the Site.

Plain language: nothing on this site is a diagnosis or a treatment plan for you specifically. It's general information, not a substitute for an actual evaluation.

THE SITE IS NOT AN EMERGENCY SERVICE, A CRISIS SERVICE, OR A SUBSTITUTE FOR EMERGENCY MEDICAL OR MENTAL HEALTH CARE. The Site — including its scheduling functionality, contact form, and the Website AI Assistant — is not monitored continuously or in real time. If you are experiencing a mental health crisis, a medical emergency, or thoughts of harming yourself or others, do not use the Site to seek help.

Call or text 988 (Suicide & Crisis Lifeline, available 24/7, free and confidential), call 911, or go to the nearest emergency room. See the separate Telehealth Informed Consent, Website AI Assistant Disclosure & Crisis Notice for additional emergency information and local resources.

Plain language: if this is an emergency, close this website. Call or text 988, or call 911.

The Site is intended for individuals age 18 or older, or a parent or legal guardian acting on behalf of a minor. By using the Site, you represent that you are at least 18 years of age or are using the Site with the involvement and consent of a parent or legal guardian. The Practice reserves the right to request verification of eligibility or guardianship status at intake.

The Site is directed to residents of the United States, and clinical services are available only to people physically located in Ohio or Florida (Section 10). Anyone may read the Site from anywhere; nothing on it is an offer to provide services in any state or country where the Practice is not authorized to provide them, and the Practice does not market to, or monitor the behavior of, anyone in the European Economic Area or the United Kingdom.

8.1 Requesting Appointments. Appointment requests submitted through the Site are requests only and are not confirmed until acknowledged by the Practice through the scheduling platform or by direct communication from Practice staff.

8.2 Cancellation Window. Clients must cancel or reschedule an appointment at least 24 hours before the scheduled appointment time. Cancellations or reschedule requests made after this window, and appointments missed without notice ("no-shows"), may be subject to a $75 no-show fee as set out in the Practice's fee schedule (https://queztherapy.com/fees) and intake documentation.

8.3 How to Cancel. Cancellations must be made through the client portal or by phone at 330-203-1559 — not through the Website AI Assistant, which cannot guarantee real-time processing of scheduling changes and is not monitored in real time (see Section 11).

8.4 Repeated No-Shows. The Practice reserves the right to require prepayment, limit scheduling privileges, or discharge a client from care (consistent with applicable ethical and licensing-board requirements for continuity of care) following repeated missed appointments.

The Practice is in-network with a number of insurance plans and, for those plans, submits claims to your insurer directly; the Practice also accepts self-pay. Current self-pay rates ($145 initial session; $135 ongoing sessions; $75 no-show, subject to Section 8.2), together with the plans the Practice currently accepts, are published and periodically updated at https://queztherapy.com/fees. The insurance plans identified on the Site are those the Practice currently accepts or is in-network with as of the date shown. In-network participation, covered benefits, rates, and fees are set by the insurers and can change, and the Practice does not guarantee continued in-network status with, or continued coverage by, any particular plan and reserves the right to change the plans it accepts at any time. If a plan's rates, fees, or coverage terms change, or the Practice's participation with a plan ends, the Practice will not, for that reason alone, terminate care or refuse to continue seeing an existing client — it will discuss available options with you, which may include continued care on a self-pay or superbill basis. In-network status is confirmed with you before your first session. Fees, sliding-scale eligibility (if any), and payment terms are established at intake and any related financial or credit-card-on-file agreement you sign before or at your first appointment — not through this Site or these Terms — and nothing on the Site constitutes an offer or contract to provide services at any particular rate or to accept any particular plan. If the Practice is not in-network with your plan, or you prefer to pay out of pocket, you may request a superbill to seek out-of-network reimbursement from your insurer.

Where required by the federal No Surprises Act (45 C.F.R. Part 149), a Good Faith Estimate of expected charges will be provided before your first appointment and, upon request, at any other time.

Telehealth (live video and/or audio) services, where offered, are permitted under Ohio Revised Code §§ 4743.09 and 4757.50 and are governed by the separate Telehealth Informed Consent (Part A of the Telehealth Informed Consent, Website AI Assistant Disclosure & Crisis Notice), which you must review and sign before receiving telehealth services. The Site's description of telehealth availability is informational only and does not itself constitute the required informed consent.

Telehealth services to clients who are physically located in Florida at the time of the session are provided under Florida's out-of-state telehealth provider registration, Fla. Stat. § 456.47(4). Joselyn Vasquez, LISW-S, holds Florida Out-of-State Telehealth Provider Registration No. TPSW7165, issued by the Florida Department of Health, Division of Medical Quality Assurance and in Clear/Active status, which you may verify through the Department's public verification service, linked in the Site's footer. Clients who are physically located in Florida are seen only by a Clinician who holds a current Florida telehealth registration or a Florida license. If the Clinician you would otherwise see does not yet hold one, the Practice will say so and offer you a Clinician who does.

A registration under Fla. Stat. § 456.47(4) is not a Florida license, and the difference is not cosmetic. The statute authorizes an out-of-state practitioner to deliver telehealth to people located in Florida, and by its own terms it does not permit that registrant to open an office in Florida, to see Florida clients in person, or to hold out as Florida-licensed. The Practice therefore maintains no office in Florida, offers no in-person services there, and does not describe any Clinician as licensed in Florida anywhere on this Site. Fla. Stat. ch. 491 continues to govern the standards of clinical social work, counseling, and psychotherapy practice with those clients, and Ohio Administrative Code 4757-5-13(A)(2) points the same way from the Ohio side: a session is governed by the law of the state where the client is located.

Florida also places a duty on this website, and we meet it on every page. Fla. Stat. § 456.47(4)(c) requires that "the website of a telehealth provider registered under paragraph (b) must prominently display a hyperlink to the department's website containing information required under paragraph (h)." Paragraph (h) is the list of registrants the Department publishes, which includes each registrant's name, occupation, training and education, out-of-state license number, Florida telehealth registration number, specialty, board certification, five-year disciplinary history, malpractice carrier and policy limits including whether the policy covers claims arising in Florida, and the name and address of the registered agent designated for service of process in Florida. The required hyperlink appears in the footer of every page of this Site and points to the Florida Department of Health's telehealth pages (https://flhealthsource.gov/telehealth/). It is deliberately a separate link from the verification link for our own registration record, because the statute asks for the Department's page and not for ours.

The Practice accepts clients in Ohio and Florida, and in no other state. In Ohio, services are offered in person at the Stow office and by telehealth anywhere in the state. In Florida, services are offered by telehealth only. You must be physically located in Ohio or in Florida at the time of each session, and you will be asked to confirm which at the start of every session. The details, including what happens if you are elsewhere, are in Part A of the Telehealth Informed Consent.

11.1 Nature and Purpose. The Site may include an automated chat feature (the "Website AI Assistant" or "Assistant") built to help visitors with general, non-clinical questions: office hours, scheduling logistics, fees, directions, and general practice-fit questions.

11.2 You Will Be Told It's AI, Not a Human. Before you can use the Assistant's features, and at the start of any new conversation, the Site will clearly disclose that you are interacting with artificial intelligence technology, not a human being. If you ask the Assistant whether it is artificial intelligence, it will confirm that it is.

11.3 Not a Therapist; No Clinical Function. The Website AI Assistant:

(a) is not Joselyn Vasquez, LISW-S, or any other licensed clinician, and does not act on behalf of a clinician in a clinical capacity, and will not identify itself using any title reserved for a licensed health care professional (e.g., therapist, counselor, social worker, psychologist, psychiatrist, or "LISW-S");

(b) does not provide therapy, counseling, diagnosis, clinical assessment, treatment recommendations, or medical or mental health advice of any kind;

(c) does not attempt to detect, infer, or analyze your emotions or mental state;

(d) does not review, triage, or respond to descriptions of symptoms, crises, or safety concerns, and is not equipped to do so; and

(e) may produce responses that are incomplete, generic, or, on rare occasion, inaccurate, because it is generated by automated technology rather than clinical judgment.

11.4 Not Monitored in Real Time. The Website AI Assistant operates automatically and is not monitored by clinical or administrative staff in real time. There may be a delay before a human reviews any message sent through it, if it is reviewed at all.

11.5 Third-Party Processing; Not for Protected Health Information. The Website AI Assistant is powered by artificial-intelligence technology operated by a third-party service provider under contract with the Practice, which processes the content of your conversation with the Assistant in order to generate responses. The Practice does not have a HIPAA Business Associate Agreement with this AI service provider. The Assistant is not configured, and must not be used, to receive, process, or store Protected Health Information or any clinical, diagnostic, symptom, or crisis-related information. Do not enter such information into the Assistant. See the Privacy Policy for further detail on how Assistant conversations are handled.

11.6 Not for Emergencies. Do not use the Website AI Assistant to report a crisis, an emergency, suicidal or homicidal thoughts, abuse, or any situation requiring immediate attention. If you are in crisis, call or text 988 or call 911 immediately. See Section 6 and the Crisis Notice for full detail.

11.7 No Reliance. You should not rely on the Website AI Assistant's output as a substitute for professional clinical judgment, for emergency services, or for direct communication with Practice staff on anything time-sensitive or clinically significant.

Plain language: the chat widget on this site is a bot, not a person and not your therapist. It can help with logistics — hours, fees, scheduling. Don't tell it anything clinical, sensitive, or urgent, and don't use it in a crisis.

12.1 Replying to you. If you give us an email address or a phone number through the Site, you agree that we may use it to respond to the thing you contacted us about. That is a reply, not a subscription, and it does not sign you up for anything.

12.2 Appointment reminders are operational, not marketing. If you become a client and give the Practice a mobile number, the Practice may send appointment reminders, scheduling confirmations, and similar operational messages about care you have already arranged. These are transactional health care communications; they are not telephone solicitations and they are not sent under any marketing consent. Message and data rates may apply. Reply STOP to any message to stop receiving them, or reply HELP for help. Stopping reminders does not cancel an appointment.

12.3 Marketing calls and texts require separate written consent, and these Terms are not it. The Practice does not place autodialed or prerecorded marketing calls, and does not send marketing text messages, without prior express written consent obtained separately from these Terms. That standard comes from the federal Telephone Consumer Protection Act, 47 U.S.C. § 227, and its implementing rules at 47 C.F.R. § 64.1200. For anyone reachable at a Florida number it also comes from Fla. Stat. § 501.059, which requires prior express written consent for an automated or prerecorded sales call under § 501.059(8)(a), specifies what that written consent must contain at § 501.059(1)(g), and gives the called party a private right of action for injunctive relief and the greater of actual damages or $500 at § 501.059(10)(a). Nothing in these Terms is, or substitutes for, that consent.

12.4 Email. The Practice does not publish a general email address and does not accept intake by email, because email is not a secure or confidential channel for health information. See Section 27.

If you sign an intake form, a consent, a financial agreement, or any other Practice document electronically, you agree that your electronic signature and the resulting electronic record have the same legal effect as a signature in ink on paper. That is the effect given to them by the federal Electronic Signatures in Global and National Commerce Act, 15 U.S.C. § 7001, by Ohio's Uniform Electronic Transactions Act, Ohio Rev. Code ch. 1306, and by Florida's Uniform Electronic Transaction Act, Fla. Stat. § 668.50.

To use electronic records you need a device with a current web browser, the ability to open a PDF, and a way to print or save a copy of what you sign. You may withdraw your consent to transact electronically at any time and ask for paper instead, at no charge, by calling 330-203-1559; withdrawing it does not affect the validity of anything already signed. Nothing in this Section governs consent to treatment itself, which is a separate clinical document you review and sign directly with the Practice — see Section 2.

All content on the Site — including text, graphics, logos, the Practice's name and any trade names, images, video, audio, software, and the "look and feel" of the Site — is owned by or licensed to the Practice and is protected by U.S. and international copyright, trademark, and other intellectual property laws. Except as necessary to view the Site for your personal, non-commercial use, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any Site content without the Practice's prior written consent.

You agree not to:

(a) use the Site for any unlawful purpose or in violation of these Terms;

(b) attempt to gain unauthorized access to the Site, its systems, or any account, network, or data connected to the Site;

(c) interfere with or disrupt the Site's operation, including through malware, denial-of-service attacks, scraping, or automated data extraction not authorized by the Practice;

(d) use the Website AI Assistant to submit content that is abusive, harassing, unlawful, or that impersonates another person;

(e) submit false, misleading, or another person's personal or health information through the Site without authorization;

(f) submit sensitive clinical, diagnostic, or crisis-related information through the contact form or the Website AI Assistant, neither of which is intended, secured, or appropriate for that purpose (see Section 11.5); or

(g) use the Site to solicit, advertise, or transmit unsolicited commercial communications.

The Practice reserves the right to suspend or terminate your access to the Site for suspected violation of this Section.

The Site may link to, embed, or route you to third-party services, including without limitation:

• an online scheduling and calendar platform used to request, confirm, reschedule, and cancel appointments ("Booking Provider"); and
• other third-party websites referenced for informational purposes.

These third parties operate independently of the Practice, have their own terms of use and privacy policies, and are not controlled by the Practice. The Practice is not responsible for the content, functionality, security, or privacy practices of any third-party site or service. Your use of the Booking Provider or any other third-party service is subject to that provider's own terms, which you should review separately.

If you believe material on the Site infringes a copyright you own or control, send us a written notice containing the elements set out in 17 U.S.C. § 512(c)(3): your physical or electronic signature; identification of the copyrighted work claimed to have been infringed; identification of the material you say is infringing and enough detail to locate it on the Site; your name, address, and telephone number; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the owner or are authorized to act on the owner's behalf.

Send it to: Copyright Notice, Quez Therapeutic Solutions, LLC, 3653 Darrow Rd, Ste 7, Stow, Ohio 44224, or call 330-203-1559 and we will tell you where to send it. We act on properly submitted notices, and we terminate Site access for repeat infringers.

If you send us an idea, a suggestion, a correction, or a comment about the Site, you grant the Practice a non-exclusive, royalty-free, perpetual, worldwide license to use it to improve the Site, with no obligation to compensate you and no obligation to treat it as confidential. Please do not send confidential information through this channel, and do not send clinical information through it at all — that belongs in a clinical channel (Section 11.5). Anything you submit must be yours to send, and it must not be another person's personal or health information.

THE SITE, ITS CONTENT, AND THE WEBSITE AI ASSISTANT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE PRACTICE DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY CONTENT — INCLUDING OUTPUT FROM THE WEBSITE AI ASSISTANT — IS ACCURATE, COMPLETE, OR CURRENT. NO INFORMATION OBTAINED THROUGH THE SITE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

This disclaimer is made to the fullest extent permitted under the laws of the State of Ohio. Some jurisdictions do not allow the exclusion of certain warranties, so some of the foregoing exclusions may not apply to you.

Plain language: the site and the chatbot are provided as-is. We don't guarantee they'll always be available, error-free, or perfectly accurate.

TO THE FULLEST EXTENT PERMITTED UNDER THE LAWS OF THE STATE OF OHIO, IN NO EVENT SHALL THE PRACTICE, THE CLINICIAN, OR THEIR RESPECTIVE OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, REVENUE, GOODWILL, OR OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE OR THE WEBSITE AI ASSISTANT, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE PRACTICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED UNDER THE LAWS OF THE STATE OF OHIO, THE PRACTICE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU PAID, IF ANY, FOR USE OF THE SITE ITSELF (EXCLUDING CLINICAL SERVICES FEES, WHICH ARE GOVERNED BY YOUR SEPARATE TREATMENT AGREEMENT), WHICHEVER IS GREATER.

Nothing in these Terms is intended to, and nothing shall, limit any liability that cannot be limited or excluded as a matter of law, including liability for gross negligence or willful misconduct, or liability for professional negligence in the actual provision of clinical services — which arises, if at all, out of the separate treatment relationship and is governed by applicable Ohio professional standards and the documents referenced in Section 2, not by this website-use limitation.

Plain language: this limits our liability for problems with the website itself — not for the quality of actual clinical care, which is a separate relationship governed by separate documents and by Ohio professional-negligence law.

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless the Practice, the Clinician, and their respective owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your violation of these Terms; (b) your misuse of the Site or the Website AI Assistant, including submission of false or misleading information; or (c) your violation of any applicable law or the rights of a third party.

22.1 Governing law. These Terms, and any dispute arising out of or relating to these Terms or your use of the Site, are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict-of-laws principles, except to the extent preempted by federal law.

22.2 Venue. You agree that the state and federal courts located in Summit County, Ohio, have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of the Site, and you consent to the personal jurisdiction of, and waive any objection to venue in, those courts. This Section does not apply to a claim that must be brought elsewhere as a matter of law, and it does not apply to a small-claims action you are entitled to bring where you live.

22.3 Your home state's protections are not waived. The Practice is an Ohio limited liability company and the choice of Ohio law above is deliberate, but it is not a device for taking anything away from you. Nothing in these Terms waives, limits, or disclaims any protection that the law of the state where you live affords you and does not permit to be waived — including, to the extent either applies to you, Ohio's Consumer Sales Practices Act, Ohio Rev. Code ch. 1345, and Florida's Deceptive and Unfair Trade Practices Act, Fla. Stat. §§ 501.201–501.213. To the extent any provision of these Terms would have that effect, that provision does not apply to you, and the rest of these Terms continue in effect under Section 23. If you are a Florida resident, this paragraph is written with you specifically in mind: Florida clients are a standing part of this Practice, not an exception to it.

22.4 There is no arbitration clause here, and that is on purpose. These Terms contain no mandatory arbitration provision, no class-action waiver, and no jury-trial waiver. A practice that asks people to talk about the hardest parts of their lives should not also ask them to sign away the ordinary right to be heard by a court. If a dispute ever arises, you keep every forum the law gives you.

22.5 We do not shorten any deadline for bringing a claim. These Terms do not shorten, and are not to be read as shortening, any statute of limitations or repose that would otherwise apply to a claim you may have against the Practice or the Clinician.

22.6 Complaints to a regulator are always available. Nothing in this Section limits any right you may have to file a complaint with a professional licensing board, a state health regulator, or a consumer-protection agency, and that right may not be waived. This includes the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board (https://cswmft.ohio.gov), the Florida Department of Health, Division of Medical Quality Assurance, Consumer Services Unit (https://complaint-portal.mqa.flhealthsource.gov), the U.S. Department of Health and Human Services, Office for Civil Rights (https://ocrportal.hhs.gov/ocr/portal/lobby.jsf), the Federal Trade Commission (https://reportfraud.ftc.gov), your state Attorney General, and any other governmental or regulatory agency. The Practice will not retaliate against you for making a complaint, and will not condition care on your not making one.

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions shall continue in full force and effect.

24.1 Notices. We give you notice under these Terms by posting it on the Site or, where we have contact information you gave us, by sending it to you at that address or number. You give us notice by mail or telephone using the details in Section 27.

24.2 Assignment. You may not assign or transfer these Terms or any rights under them. The Practice may assign them to a successor to its business or assets, and any clinical or billing records that move with such a transfer continue to be governed by the Notice of Privacy Practices and by applicable law, which do not change because ownership does.

24.3 No waiver. A failure or delay in enforcing any provision of these Terms is not a waiver of that provision or of any other, and a single or partial exercise of a right does not preclude any further exercise of it.

24.4 Survival. Sections 2, 4, 5, 6, 11, 12.3, 14, 18, 19, 20, 21, 22, and this Section survive any termination of your access to the Site.

24.5 Events beyond reasonable control. The Practice is not liable for a failure or delay in Site availability caused by something outside its reasonable control, including a hosting or network outage, a utility or telecommunications failure, a cyberattack, a natural disaster, or a public-health emergency. This Section never applies to clinical obligations, which are governed by the documents in Section 2 and by professional standards.

24.6 Headings and interpretation. Headings are for convenience only and do not affect meaning. These Terms are not to be construed against the Practice merely because the Practice drafted them; nor are they to be construed against you.

24.7 No third-party beneficiaries. These Terms create no rights in anyone who is not a party to them.

24.8 Accessibility. The Practice intends the Site to be usable by people with disabilities, consistent with Title III of the Americans with Disabilities Act, 42 U.S.C. §§ 12181–12189. What we have built, and what we know is still imperfect, is set out in the Accessibility Statement on this Site. If any part of the Site or of these Terms is not accessible to you, or if you want these Terms in another format, call 330-203-1559 and we will get it to you.

24.9 Spanish and English. These Terms are published in full in both English and Spanish. The Spanish version is a complete translation, not a summary. If you find a place where the two say different things, tell us and we will correct it; we will not use a translation discrepancy against you.

The Practice may revise these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Because the Practice does not publish or solicit a general Site-inquiry email address (see Section 27), notice of a revision is provided by posting the revised Terms on the Site with an updated "Last Updated" date and, for material changes, an additional prominent notice on the Site (for example, a homepage banner) for a reasonable period. You are responsible for reviewing these Terms periodically. Your continued use of the Site after a revision becomes effective constitutes acceptance of the revised Terms. If you do not agree to a revision, you must discontinue use of the Site.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Practice regarding use of the Site and supersede any prior agreements regarding that subject matter. As described in Section 2, these Terms do not constitute, and are not a substitute for, the Informed Consent for Treatment, the Telehealth Informed Consent, or the HIPAA Notice of Privacy Practices, which govern the clinical relationship once established and which you review and sign separately. To the extent of any conflict between these Terms and a signed clinical document as to the clinical relationship, the signed clinical document controls; to the extent of any conflict as to use of the Site itself, these Terms control.

Questions about these Terms should be directed to:

Quez Therapeutic Solutions, LLC 3653 Darrow Rd, Ste 7 Stow, Ohio 44224 Phone: 330-203-1559 Website contact form: https://queztherapy.com/contact

The Practice does not publish a general email address for Site inquiries; please use the contact form or the phone number above.